Bad Customer Management Skills? What's the Big Deal?: "The recent Bank of America debacle is proof positive that we consumers have been "nickel and dimed" to death by usurious fees. Making your customers bear the brunt of every little increase in your cost of doing business, so you can keep your profits at record highs, just won't work. Whether it is a $5 fee for using a debit card or $40 maintenance fee on an IRA, or anything other trifling fee, enough is enough.
9. Double Prices for the Same Product or Service
If you want to know how well this won't work, take a look at what happened when some marketing genius at Netflix decided that customers really wouldn't mind paying double for the same service they had before"
'via Blog this'
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